B2B hardware support
Warranty & Returns
Manufacturing warranty, DOA support, and RMA process for factory-built phone farm hardware.
PhoneFarm Fun stands behind factory assembly quality. All chassis SKUs undergo burn-in testing before export. This page summarizes warranty coverage, returns, and how to open an RMA — aligned with our standard B2B hardware terms.
12-month manufacturing warranty
Hardware is covered against factory assembly defects for twelve months from delivery. Burn-in testing before shipment reduces DOA rates.
DOA & transit damage
Inspect packaging on delivery. Report visible damage or dead-on-arrival units within 7 days with photos — we arrange replacement parts or chassis service.
Exclusions
Misuse, unauthorized modification, customer-supplied device damage, normal wear, and improper power/network environments are not covered.
Returns & exchanges
Non-defective returns may be accepted within 14 days of delivery with prior approval and restocking fee. Customer pays return freight unless we shipped the wrong configuration.
RMA process
Contact PhoneFarm Fun sales with order details, serial/batch notes, and photos/video of the issue. We confirm whether remote troubleshooting, parts shipment, or return is required.
Open a support case
Email qiuxui646@gmail.com or message us on Telegram / WhatsApp with your order reference, shipping country, and photos of the issue.
Contact supportSee also: Shipping policy · Terms of use
Factory sales · Guangzhou, China
Questions About Coverage?
Share node count, device models, and shipping country. Our Guangzhou team responds with pricing and configuration guidance within 24 hours.
@huicheng1998 · qiuxui646@gmail.com